Articles
Members of Training Industry's Learning Communities share the following articles to enhance understanding of best practices, learning solutions, and emerging trends in training. Members may click on a link to access the article.
Effective Resource Management is the Key to Delivering More Personal Service
Have you seen a recent TV commercial that spoofs customer service? In the segment, a man walks up to an agent at an airport rental car desk and asks to rent a car. For a few seconds, the conversation between customer and agent seems real, but the exchange quickly deteriorates as the agent transforms from …
Learning and Development - Getting More for Less
Best value has always been the guiding principle of business. After all, getting more for less is basically a simplified explanation of a profit margin. But in this new economic climate the focus has certainly shifted from how companies can get more to how they can do it for less. Arbitrarily slashing budgets, which might briefly address the …Addressing Country Risk in the Boardroom
At a board meeting of a top 10 multinational corporation, the question of whether to invest $80 million in a project in an African country was discussed. The president of the company subsidiary seeking the board’s approval insisted that the country was a safe place to invest because of its recent history of economic and …The Future for Trainers, Organizational Development and Human Resources Professionals
Anytime human resources (HR), organizational development (OD) and training professionals are together in a room, someone inevitably asks the question, “So, what is the future of our roles?” After many years of effort, we finally have a seat at the table. However, the table has morphed from a long, wood plank in the middle of …Technology, Trends and Training: Top 10 Blogs of 2011
What are the emerging new trends in the training industry? How are leaders managing their workforce? And how do you effectively convey a message? These are pressing questions in the world of training and thought leaders are blogging about these and other dilemmas on TrainingIndustry.com.…Effective Innovation @Work: It’s the Execution, Stupid!
When organizations launch innovation initiatives, they focus almost all of their time and energy on that initial one percent — the thrilling hunt for the breakthrough idea. They draw guidance from countless books, articles and training programs that treat innovation as though it is synonymous with creativity. …Training Search to be Your Adult Learning Hero
“Eyes forward. If you can’t pay attention, I’ll rap your knuckles with my ruler.” This may be an echo of a strict Catholic education or it may be a hyperbole of how your child is being trained at school, but either way, it doesn’t have a place in how you educate the adult learners in …Top 10 Articles of 2011
In reflection, 2011 has been a year where we celebrated the employee and cultivated business culture in the training industry. Companies focused on creating and sustaining a positive work environment where employees feel valued and empowered. It’s been a “back to the basics” kind of year with trainers researching how people learn in order to …12 Sales Management Tips for 2012
Don’t become a “rainbird coach.” I had a neighbor who would wait until his lawn had turned brown, and only then turn on his rainbird water sprinkler. I see a lot of sales managers who act the same way: they wait until there’s a meltdown before coaching their people. Far better for a lawn—and a salesperson—to receive regular “sprinkling.”…Strategies for Integrating SharePoint into Your Learning Strategy
Like it or not, 2 out of every 3 organizations are using SharePoint, Microsoft’s unstoppable platform for communications, collaboration and information management. SharePoint can be a great tool for learning organizations and it represents potential competition for a learning portal. The good news is that SharePoint’s array of options for integration that make it an …Key Trends for 2012: New Era of Personal Learning is Transforming the Training Industry
You may not have noticed, but a new era is quietly dawning on the training industry. It represents a change that is both profound and permanent. For the very first time, learners have the ability to take control of his or her own learning experience. …E-Learning and the Impact on Employee Engagement
As learning professionals, we know the importance of learning on employee engagement and turnover. According to the National Research Business Institute, 23 percent of employees leave for lack of development opportunities and training. The costs associated with losing talent, including money, lost productivity, recruitment expenses and training investments, have been well documented.…Thwarting Misconduct By Item Pool Flooding
What if the person securing your bank’s computer systems cheated on their certification exam in order to get their job? What would you think if you found out that the person managing your company’s confidential employee data cheated on their certification exam? Or, how would you feel if you found out that you were declined …Is Product Training Hurting Sales?
Today’s training narrative sounds little like that of the last decade. Customer apathy and economically minded decision-makers asking ‘why do we need this?’ have forced the change. …Courageous Leadership—Dare to Take Control
Roman philosopher, Seneca, wrote “Sometimes even to live is an act of courage.” Going to work is a high-pressure business! Between the state of economic challenges, your personal issues and family concerns—it’s easy to overlook the value of a forgotten virtue called courage (and its intrinsic value). Most people never even think of this “big” …
