The third vector of THE LEADERSHIP COMPASS is ‘Processes.’ In the previous three blogs we identified the Total Business Success™ model that comprises this compass and the two of the four vectors—culture and people. The two vectors that involve the most immediate performance improvement opportunities for a business are its people and processes. And, based on work in organizations over two decades at Life Associates both in the USA and internationally we concluded that these two vectors are two sides of the same “coin.” For example, when an organization has underperforming individuals involved in a work process, then that process (and the technology used to enable it) are also sub-optimized.
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