What Makes a Great Training Organization?

By Doug Harward

As a training manager, we all seek to understand what we can do or implement, that would transform and revolutionize how training impacts the business. There is no shortage of ideas coming from training consultants, corporate executives and college professors telling us what we should do. Plus, there are lots of awards programs giving credit to training organizations for exceptional performance.

Read More

Posted in: Leadership

Social Media Tools, Gamification Becoming Mainstream

By Doug Harward

There is a lot of hype about the viability and advantages of using gaming and social tools to make training more engaging and interactive. Logic tells us that making learning more fun and collaborative has to be in the best interest of the learner. But, the bigger question is, whether it is in the best interest of the business?

Read More

Is Your Santa Claus Master Certified?

By Doug Harward

What kind of credentials does one need to become Santa Claus? How about gray hair and beard; poor vision (must own gold wire frame spectacles); overweight (greater than 200 lbs.); jolly personality…and oh yes, must have completed certification training.

Read More

The Sustainability Of MOOCs

By Doug Harward

The popularity of massive open online courses (MOOCs) has skyrocketed. And, the rate in which these courses have risen in popularity has been fascinating to watch. Having university-level courses available to the masses is quite a development in the learning and development industry.

Read More

Posted in: Technologies

Measuring Client Performance is Key Metric for Training

By Doug Harward

The single most important reason corporate training organizations exist is to improve the performance of the business. Most people would agree with that, although some would like to lump in a lot of other reasons, such as improving employee satisfaction, improving customer satisfaction, increasing sales, reducing costs, reducing turnover, etc. As critical as these all are, at the end of the day, they all contribute to the ultimate objective of improving the overall performance of the business.

Read More

Posted in: Leadership

Talent Management: An Emerging Business Strategy

By Doug Harward

Many would say that talent management is a mature approach to building and sustaining a strong talent pipeline for companies.

Read More

Posted in: Leadership

Diagnostics. The Lost Skill of a Training Leader

By Doug Harward

It’s a common belief that training managers are not thought of as strategic players on corporate leadership teams.

Read More

Learning Technology Market Segments

By Doug Harward

The learning technology market has been, and continues to be, one of the most fascinating segments of the training industry, now approaching a $5 Billion market worldwide. Training professionals have become increasingly dependent on technologies for the purpose of managing training operations (LMS/LCMS) and developing and delivering e-learning.

Read More

Posted in: Technologies

Why is outsourcing a dirty word?

By Doug Harward

It’s a presidential election year in the U.S. and yet again politicians are positioning outsourcing as a bad economic policy for America. Every day there are ads on television of one candidate attacking the other for their position on outsourcing. The media loves the controversy and feeds the frenzy by representing outsourcing as an economic peril. But is the problem really outsourcing? Or is it really offshoring? And is outsourcing really such a bad thing? Most people would say yes, but it could be argued that our economy and many of the jobs in our society depends on outsourcing for sustainability. Yes, I know that’s a controversial statement to many. But the only reason it’s controversial is because we don’t understand what outsourcing really is.

Read More

The Leadership Perspective

By Doug Harward

Leadership training seems to touch virtually every business professional. It’s the second largest spend for training organizations (behind IT) and represents more than $2 billion of global annual spend. It’s obviously a large market as it touches an estimated 30 to 40 percent of a company’s workforce. And with more than 70 to 80 percent of a company’s workforce now knowledge-based workers, leadership skills are more in demand for team leaders and project managers.

Read More