Posts From: Jerry Durant

Is outsourcing the poster child for all the things that have gone wrong in society? Outsourcing isn’t about a vindictive approach to treating people but rather a survival solution that transcends many levels. Whether considered as a cost saving measure, a means to deliver a higher return on investment, a way to overcome a problem unsolvable through internal means or to open up innovative opportunities for future corporate development, sourcing is one possible solution alternative. To understand sourcing in its most primitive form we need to understand the historical side. For thousands of years companies have sought support for their business through outsourcing by either buying goods or employing temporary services. It wasn’t until the advent of the demand caused by Y2K did we look much further afield for the much needed, an affordable, resources. This quantum leap came with it the confusion between outsourcing and offshoring. The result forced Western society to jump on the anti-outsourcing band wagon without fully realizing that there was a difference.

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Maybe the words are a bit harsh but there are times when reporting the facts goes a bit afield when placed into context with other elements. A recent article by Rebecca Wanjiku, Computer World-Kenya suggest the many struggles that Kenya is having in getting into the Business Process Outsourcing (BPO) space. My contention is that they are ‘emerging’ and to conduct a gross comparison against the Indian benchmark is inappropriate and totally irresponsible. Some would even argue that below the Tier 1 level, even within India, there are misgivings and issues worth noting.

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