CSI Online: Training & Technology Takes a Bite Out of Crime

By Tim Sosbe

“Just the facts, ma’am,” Jack Webb, “Dragnet”

You’ve seen this scene on television a thousand times: A victim, or a witness, sits down with a “police artist.” They nervously describe some perpetrator to the artist, while the detective watches intently, waiting for the final flourish as the artist rips a drawing from a sketchpad and shows it to the victim. “That’s it,” they always cry. “That’s him.”

Less than an hour later, justice is served.

OK, enough TV-fueled fantasy. The truth is “police artist” is not the career choice you’d pick for your kids, because that artist isn’t really an artist anymore. Thanks to the power of today’s technology, facial composite software has become easy enough to use that the person the victim or witness will sit down with is the detective himself or herself. The process isn’t the agonizing experience you see on the tube either: It’s fast, it’s accurate, it’s simple and it’s effective.

Now meet John Corder, vice president of sales and marketing for Identi-Kit Solutions, creators of the world’s first web-based composite sketch software. Invented by a police detective long before computers were available, the Identi-Kit product has been used by law enforcement agencies worldwide to identify suspects and to protect and to serve local populations. Today, not only is the product available for online use, so is its training and support.

Law enforcement agencies pay a licensing fee for the software, a fee that includes training and certification available to any sworn police officer. Corder is able to deliver online training using Citrix GoToTraining, a web-based tool that enables easy, interactive virtual training from any location.

Corder oversees ongoing virtual classrooms full of police detectives and officers. “They’re totally different than a criminal justice student or someone who likes to watch ‘CSI,’ ” Corder said. “They’re pretty straightforward individuals. They’re great to watch.”

Once upon a time that training took place in person, over the course of two days. Naturally, that meant officers needed to be available whenever the trainer was passing through the region. Now, the product is taught and supported by two-hour training sessions on GoToTraining, which is also used for quarterly refresher classes.

The online platform certainly supports the faster learning, as does the professional nature of the typical student. In the course of preparing the composite image of the face, experienced detectives often draw out other information, like body size and type.

“We’re not working with someone who has zero detective skills,” Corder said. “The hardest thing we have to do is teach them to apply their interview skills, what they already know. Detectives are trained on a lot of different aspects of interviews. It’s just applying those habits they already have to the Identi-Kit process.”

Coming from a training background himself, Corder is pleased to contribute to the mission of law enforcement. He’s set up immediate meetings with detectives, interfaced with witnesses directly and modified sketches in real time.

“Most of the time, the main comment I get is they’re very surprised by how well it works,” Corder said. “One image we use for training is a sketch that has a strong resemblance to Bill Clinton. Maybe a cross between a Bill Clinton and a young Rodney Dangerfield. Then we start picking it apart: The nose is too big, that sort of thing. But there’s an amazing ability for a human to see a likeness, especially with a sketch.”

 

 

Posted in: Industry News

About the Author

Tim Sosbe

Tim Sosbe is general manager of webinars for Training Industry, Inc. and also editor of its Training Industry Quarterly electronic magazine (or e-zine).  

Prior to joining Training Industry, Tim was Editorial Director for MediaTec Publishing Inc., where he created the editorial plans and launched Chief Learning Officer magazine, Talent Management magazine and Certification Magazine, along with targeted supplements, special reports and electronic newsletters. Chief Learning Officer was named “Best New Publication” by the American Society of Business Publication Editors (ASBPE).  

Tim has more than two decades of publishing experience at magazines, newspapers and corporate communications departments across the United States. Tim's past positions include serving as Director of Information Services at the Illinois Manufacturer's Association, helping launch Web Techniques magazine in 1996, providing Web training for educators for the Illinois School Board, developing community newspapers across the Midwest, and working as Webmaster for Apple Computer. 

Tim has held editorial positions in Chicago, San Francisco and his native Indiana and has served as a member of the Editorial Committee for American Business Media. Tim's career as an editor and writer has earned him several professional honors, including the California Newspaper Publishers Award, the Illinois Master Communicator Award of Excellence and honors in statewide competitions in California, Indiana and Illinois for writing and for editing several print and Web publications.  

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