New Business Model for Corporate Training at Community Colleges

By Paul Seidel

Many colleges and universities have difficulty successfully implementing a business model that allows them to be competitive in the corporate training market. There are many inhibiting reasons for their lack of success; things like state laws, local political requirements, college policies, and the list goes on. In my recent blog post, 5 Success Factors for Community College Corporate Training , I identified what I believe leaders of corporate training divisions must do to be successful in the corporate training market.  

But let’s be clear, if Corporate Training functions are going to be successful in delivering training services to business and industry, they need to look, feel and perform like a business - as opposed to a traditional academic institution.  
What’s the best way to do that? I propose colleges look to a radically different model where they spin-off their Corporate Training function as a separate organization. This means creating a wholly owned subsidiary of the college, and put it in the position to operate as a for-profit business. They need to give the unit the autonomy to make decisions for the betterment of the business, and separate it from the bureaucracy and politics that is inherent in most educational institutions. I believe this would enable the Corporate Training function to have complete flexibility to meet client expectations.  

One of the most important things I’ve learned in my 25 plus years in the education and training industry is that Community Colleges have a great potential to help businesses deliver training cost effectively. They have access to curriculum, technology and resources. Colleges by their very foundation have education and adult learning at their core.  They are a great community asset, resource and value for business and industry to leverage to their advantage.  Imagine an educational organization that has all these attributes and has the operational structure of a business to meet client expectations.  This model could revolutionize the training industry.

I thought for many years that this model could be a solution, but I was not aware that it had recently been implemented successfully. I had the opportunity to meet Mr. Don Baxter, President and CEO of Mohawk College Enterprise Corporation (MCEC) in Ontario, Canada. MCEC was established by Mohawk College of Applied Arts and Technology as a Business-2-Business Corporation.  MCEC is a separate corporate entity, supported by the College, and bridges the College to the private sector through the delivery of training services, enhanced partnerships and management of training facilities.

Why did they do it? Similar to many colleges Mohawk is looking for a new revenue streams.  Their goal is to use this new revenue to fund innovative start-up programs for the mother institution. Good news is that their strategy may pay off sooner than expected.  Projections are they will show a profit in their very first year.   

Don is very optimistic that this new model will work. They had to work through many start-up issues, one of which was to arrange agreements between the business and many of the departments at Mohawk College.  These agreements permit them to leverage capabilities of the college staff and re-sell them to their external clients.  

Time will tell if this is a trend that other colleges will follow. I know I’ll be watching and learning from their success in the next few years. If successful, I believe this model could radically change how colleges position themselves for the next generation of learning services - and how the corporate training market views community colleges as a part of the supply chain of learning services.

Please let me know your thoughts.  Feel free to post your comments to this blog or send me an email at pfseidel@seidelconsulting.net; or you can visit my website at www.seidelconsulting.net.

About the Author

Paul  Seidel

Paul Seidel is the Founder and President of Seidel Consulting LLC, a consulting and analyst firm specializing on assisting community colleges and corporate training organizations to better their business relationships. Since his retirement from Delta College Corporate Services (DCCS), Paul has championed the cause for community colleges to become more adept at doing business in the corporate training market.

As Executive Director of Delta College’s Corporate Services Division, Paul led one of the most successful organizations in the training outsourcing market, where DCCS was the only community college named to the Top 20 Training Outsourcing Companies list for 5 straight years. Paul has over 25 years of experience in Corporate Training.  Using his training background he has sold and established training programs and training centers globally. These activities have occurred in China, Morocco, Puerto Rico, Saudi Arabia, UAE, Bahrain, Israel, Mexico, and with many training centers and programs in United States.

His educational background includes a Master of Science in Educational Administration from Central Michigan University, a Bachelor of Science in Trade Technical Teaching from Ferris State University, and an Associate of Applied Science degree in Automotive Service Technology from Delta College.

4 Comments

Great blog, Paul. Many corporate training centers are trying to "run a business in an academic environment". Some are successful and some aren't. Often bureaucracy gets in the way of quickly responding to a customer or billing correctly. Congratulations to Mohawk College Enterprise Corporation for breaking away and being business focused. Do they still report to their college board and also to the new corporation board? Did they have seed money to begin the process?

Kathy YeagerNovember 20 2010 (7:18 PM)

I wanted to thank Paul for the article. With the establishment of MCE as a private company, we knew we were breaking new ground in Canada. It is interesting for me to know that colleges in the USA are facing similar challenges. Cathy Yeager's question centres on a key issue - how independent is MCE? The issue however is one of degrees of control, if MCE begins move into unacceptable areas or underperforms in terms of College expectations, then the College has recourse through a number of controls: - First, we must operate with the framework of Entrepreneurial Guidelines established by the Province of Ontario - Second - MCE has a shareholders' agreement with the College, and the College is our only shareholder - Third -MCE has a series of legal agreements including a detailed operating agreement. This is the most complex part of successful implementation - Fourth - MCE has 3 College representatives on the Board of Directors (up to 13 possible members). The Board of Directors are senior-level business people, and they would provide value-added to direction of the corporation - Five - MCE is required to have its annual business plan reviewed and approved by the College Board of Governors, and as our shareholder Our autonomy is growing as we are evolving - separating from the "mother ship" is not a simple process; but it is a balancing act we are learning to manage. We, of course, have to stay close to the College for the continued purchase/use of their brand, expertise and facilities. In regard to "seed" money, we have a demand loan agreement with the College. The rate on the money we borrow is prime plus 3 %.

Don BaxterNovember 22 2010 (12:26 PM)

I read your article with great interest and agree with everything you presented. Three years ago I worked with a local Community College. The “business and industry” center at the college provided training for the corporate world but was losing customers. The President hired me to determine the causes. After an extensive study of their customers we realized that the “academic environment” greatly inhibited the center from servicing their clients like a regular business. The challenges came mainly because they “thought” like academia and their funding was tied to specific academic functions. Our investigation showed that although they could often offer the lowest price, the community college did not have a means to provide “account management” and they did not have the ability to provide evidence of their value. The interesting part of the story is that after we worked with them we took the information we learned from their customers and tried to put into place a process to fill these needs. We succeeded in developing a program and implementing it in the community college but it was too difficult to maintain with the constraints of using the community college “regular” methods. We took the process and tools we developed, and have implemented them in several corporate environments. They have been a great success. I often look at the beginning of our development and hate the fact that the institution that helped us identify the customer requests was unable to be successful. I believe the community college system plays a very important part in our economic development. Like you, I hope that one day they will see the benefits to competing in the corporate training world and will embrace the changes necessary to be successful. They have all the tools (more than most training companies due to their access to content) they just need to recognize the opportunity and embrace the necessary changes to be competitive. Thank you for your article, every little bit helps to move us forward.

Laura ParamoureNovember 29 2010 (1:26 PM)

There are challenges to the success of entrepreneurial corporate training units that are not fully integrated with the community college district. One such case is the Regional Training Institute of Contra Costa Community College District in the San Francisco Bay Area which opened in March of 2001. A recent study of this case by the district [ http://www.4cd.edu/gb/agendas_minutes/agendas/2010-07-28.PDF ] stated: "RTI was designed to be more business-oriented, more entrepreneurial and aggressive and more focused on the potential needs of business rather than traditional CTE education-oriented programs that focus on the needs of students. Despite the District’s considerable investment in RTI, it was downsized and later closed on June 28, 2006, because of its inability to sustain itself."

Rick KuhnDecember 6 2010 (4:46 PM)

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