So many times I hear subject matter experts say “I just want to tell them that... .”
The objective of training is not to tell anyone anything. It is for them to do something. Those of us who have children know too well that telling people to do something doesn’t guarantee that they will do it.
I order to train people to do something, we need to:
- Know what it is that we want them to do
- Make sure that the environment they work in enables and rewards them for doing it
- Provide them with appropriate rules, examples, and non-examples for doing it
- Give them ample opportunity to practice what they should be doing
- Provide them with feedback and support for doing it on the job
Only once we have done this, and done it well, can we expect to truly get we want from our training.
So what do you think?
I would also enjoy hearing from you. Please contact me using the “Contact Us” tab of my website
Future Technologies (www.FTtraining.com).
