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Using Training to Combat 'Labor Lethargy'

By Tim Sosbe on 01/18/2010

It’s certainly no surprise to those of us who work in people development to hear that a happy employee is a productive employee. Of course, the reverse is also true: Unhappy employees lead to performance issues, turnover and unmet potential.

Development Dimensions International (DDI) has just released its 2009 Pulse of the Workforce Survey, based on input from 1,000 workers in August 2009. For more on the report, click here, but in essence it outlines “labor lethargy,” with a majority of workers feeling unsatisfied in their jobs and looking to jump ship when the opportunity arises. With signs of improvement on the horizon, those escape attempts could be looming, meaning businesses could go into recovery while fighting a talent shortage.

Let’s look at the numbers:

  • More than half of the workers say their jobs are stagnant.
  • About 1 out of 3 workers isn’t really there: They just do their jobs and go home.
  • When asked if they could “leapfrog” into any position into their companies, 58% would prefer to just stay put rather than advance.

Add that all up and, in the words of the musical, we’ve got trouble my friends. Right here in River City.

While those numbers may not be terribly surprising to training professionals, the call to action is clear. When workforce morale is so low that even personal ambition suffers, then business isn’t meeting its goals to shareholders or to the employees themselves. Success, in other words, is being left on the table.

Fortunately, there is a solution, which is where the training department comes in. Training’s major role in an organization is to align the people and processes, and reports such as these should be seen as cautionary tales. If a company isn’t investing enough in training, or if that investment isn’t being used wisely throughout the organization, then it’s time to metaphorically go back to the chalkboard. Train people not only with what they need to know, but with what they need to grow.

As this DDI data – and many other reports as well – shows, people want to feel respected, valued and challenged. By creating training-rich environments where employees can rise to the levels of their skills, talents and dreams, companies are creating cultures that sustain themselves in challenging business environments as well as in good weathers.

“Companies that have taken their eye off the ball when it comes to their employees will lose good people to other organizations and even competitors,” said Jim Davis, DDI’s vice president of workforce development.

Good words. Naturally, it’s up to individual learning leaders to control the pulse of learning in their respective organizations, just as it’s ultimately up to learners to fully avail themselves of opportunity. As this report shows, a good way to start (and maintain) those connections is by understanding the people you’re training. Success through training trickles up as well as down, so by supporting people throughout the organization, you can create the ground-up culture that embraces learning, rewards initiative and innovation and sustains peak performance.

1 comment(s) for “Using Training to Combat Labor Lethargy”

  1. David Lee says:
    This speaks to three aspects of human nature that managers and leaders need to understand and work with:

    1) The hard-wired drive to learn - Humans are hard-wired for learning. More specifically, discovering something new, figuring things out, and solving problems are self-reinforcing--i.e. doing them feels good. Anyone who has spent time with small children recognizes that we're designed to feel good when we figure something out or learn something new.

    Smart employers work with this principle-rather than against it--by involving employees in on the job learning and opportunities to make improvements and solve problems.

    The analogy I like to use about how this animates a workforce is thinking about the energy level difference between house cats and outdoor cats. One has the activity level a bit north of a pillow while the other is constantly on the move. The difference? The presence of novelty, the opportunity to explore.

    The more you give employees the chance to use their minds on the job, to learn on the job, the more animated they will become.

    2) The need for meaning and purpose - When employees feel that what they do matters and what their employer does matters, they bring a passion and vitality to their work that no "working for a paycheck" employee can muster. That's because we have a hard-wired desire for meaning and purpose. High performing organizations and Employers of Choice get this. They understand this fundamental need and make sure they create a work experience that taps into that need. Giving employees the chance to solve problems, to make a difference, and to have their input heard and integrated is not only intellectually stimulating, it also satisfies the emotional and existential need to know one's life matters.

    3) The Need for Self-Efficacy and the Feeling of Mastery - Success literally feels good. Whether it's ferreting out a software code glitch or calming down an irate customer, mastering a challenge generates positive emotions.

    When employees get to experience The Thrill of Victory rather than the Agony of Defeat day in and day out, they FEEL better. Their bodies are literally producing "feel good" biochemicals, biochemicals that are radically different than those produced when they fail or feel frustrated. To put it another way, when you give employees the tools, training, and resources to excel on their jobs, you help create a confident, empowered, excited emotional state...which sure beats lethargy or overwhelm. Thus, any and all training that enables employees to excel not only leads to a more productive workforce, it also leads to a happier, more animated workforce.

    If you want to go into more depth re: this, you can download a number of articles on morale and productivity at my website.

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