Posts From: Coaching

Turf Wars! We’ve heard that comment frequently in the past few months. The tighter the financial markets, the more uncertainty in the air, the leaner to scale, the more fear people hold onto, the more they feel a need to protect something. And, inside organizations we see that need for a sense of control play out as a ‘turf war.’

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As companies navigate the prolonged recession, downsizings and reorganizations have become business as usual and the toll on productivity and worker morale can be catastrophic. How do you continue to drive critical sales efforts that sustain companies and keep people focused on their customers when there is a cloud of fear throughout the enterprise?

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I was recently asked to speak to a professional coaching organization about the topic, “How to coach like a Master Certified Coach.”  I have always felt that mastery is still more art than science, especially in this evolutionary process we call coaching, and was a bit challenged by how to best illustrate something I feel is intuitive.

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Executive coaching is becoming more accepted as a professional development tool. Because of the relative expense of customized one-on-one coaching, it is typically offered to only senior members of an organization. But the benefits of coaching can reach all professional levels in a company and be cost effective if offered in group and team formats. Here is an overview of applications for both group and team coaching.

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It’s Oscar time in Hollywood and one film that is certain to garner some awards is The King’s Speech, a story based on the life of King George VI of Britain and his struggle to overcome a speech impediment. King George worked with a speech coach – Lionel Logue – to help him battle through a near insurmountable challenge and eventually become an inspiration to the British Empire during World War II. The King’s Speech provides an interesting study in the power of coaching.

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Please be patient and bear with me! I promise to discuss how the business coaching of physicians leads to successful physician alignment, but first I need to lay some groundwork on the business structure of Accountable Care Organizations (ACO).

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Coaching is now a buzz word attached to just about every form of professional development. There are executive coaches, life coaches, marketing coaches, wellness coaches, family coaches, team coaches, group coaches, career coaches, speaking coaches, writing coaches, productivity coaches, and many more. So how do you know if you are buying master level “coaching” or just another training or consulting activity that is labeled as coaching?

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One of the differences in coaching and problem-solving is that the coaching process focuses more on the up-front instead of back-end action. For example, when I coach a leader on implementing a goal, we spend more time determining why a goal is important than on brainstorming action steps and possible roadblocks.

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There is probably no better example of Business Process Outsourcing (BPO) where there is a need to have a common belief and spirit directed at a defined objective. In order to have this occur, morale also known as esprit de corps, must be in place. An atmosphere which allows the group to be a part of the institutional and client beliefs is essential. To increase the effectiveness of esprit de corps the coaching element is a must. Out of this we have seen the emergence of coaching as a nurtured role. I sometimes wonder why the skills of coaching had to be a trained endeavor. Where along the line did we lose this as an endowed skill? Maybe it happened at the same time we lost the socially responsible nature of business?

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