Members of Training Industry's Learning Communities share the following case
studies to enhance understanding of best practices, learning solutions, and
emerging trends in training. Members may click on a link to access the case
study.
Accelerate Training Administration
Philips, a global leader in healthcare, lifestyle and technology
with presence in over 60 countries, has completely redesigned its approach to learning as
part of the effort to create "One Philips". Jef Pauwels, Vice President, Learning
Development, states, "At Philips, we see learning as a possibility to leverage the
development of people, next to learning on the job, job rotation, assignments and coaching.
The value of the learning program for Philips is very much a part of creating one way of
working and one mindset for all Philips employees".
Members may read full case study.
Delta College Corporate Services Makes an Award Winning Direct Deposit with Teachers Credit Union
Founded in 1958 by Dr. Ethel Percy Andrus, a retired high school
principal, AARP long has championed the rights of the 50-plus population. The social
changes AARP leads also benefit Americans in general - according to its Web site, the
organization's vision is "A society in which everyone ages with dignity and purpose and in
which AARP helps people fulfill their goals and dreams." Delta College Corporate Services,
November 2007.
Members may read full case study.
Building World-Class Cars and Services
General Motors chose Disney Institute to develop programs that
focused on creating world-class customer service at Cadillac dealerships, where customers
expect great service to accompany their premium vehicles. Over 200 Cadillac dealerships and
200 Hummer dealerships have participated in the Standards for Business Excellence seminar
developed by Disney Institute specifically for GM. The program led to innovations like a
renovated hiring process, new showroom designs and new dealership training. A Disney
Institute Case Study.
Members may read full case study.
Service with an International Flavor
Old Mutual Group, an international financial services organization
from South Africa, wanted to develop world-class service and benchmark an
internationally-known leader in customer care. They chose Disney Institute to develop
programs that would help them consistently delight their customers with exceptional
service. The powerful combination of theory and practice that Disney Institute offers has
helped over 100 people from Old Mutual discover new ways to deliver superior customer
service with every interaction. A Disney Institute Case Study.
Members may read full case study.
Focusing on the External Customer Relationship at an Annual National Meeting
It's always a challenge to create new and exciting themes for annual
meetings. Siemens Medical Systems decided to take a novel approach in building a theme
around enhancing external customer service levels. A Disney Institute Case Study.
Members may read full case study.
Jetting Ahead
Pratt & Whitney Canada merges e-learning with traditional
classroom delivery to satisfy surge in training demand. A Pratt & Whitney Canada
Case Study.
Members may read full case study.
Danfoss Ties Learning to Performance
In keeping with its global leadership status in the manufacture of
modern utility products, the Danfoss Drives division decided to adopt a blended learning
solution to replace its traditional training methodology. Danfoss envisioned that this
integrated knowledge solution would engage its learners during the training sessions and
provide them with a better understanding of the functional and technical aspects of its
wide range of products. An Emantras Case Study, April 2008.
Members may read full case study.
Pilot Travel Centers: Fueling Consistent Training
Pilot Travel Centers, headquartered in Knoxville, TN and founded in
1958, is the nation's largest operator of travel centers. Pilot Travel Centers employs
approximately 14,000 employees in 260 locations located in 39 states. The company employs
team members in a wide variety of occupations, beginning with hourly field positions such
as cashiers and restaurant workers, through all levels of corporate management, including
the company's senior officers. A GeoLearning Case Study.
Members may read full case study.
Thinking Globally, Learning Locally
Global consulting firm Mercer has turned to a learning platform to
better manage workforce performance, deliver employee development programs and capture
knowledge worldwide. By Drew Darnbrough, Chief Learning Officer magazine, June 2008.
Members may read full case study.
Black & Decker: Building a Model for Change
Imagine seasoned businessmen and women clutching and stroking plush
penguins during a training session. It may sound odd, but that was the scene during a
Leading Bold Change (LBC) training session for Black & Decker Hardware and Home
Improvement Group executives. "Ninety percent of people hate change," says Bret Skousen,
director of employee and organizational development, Black & Decker Hardware and
Home Improvement Group. "So people at the session were grabbing the stuffed penguins
because they wanted comfort cuddle buddies. A Training Magazine Case Study, June 2008.
Members may read full case study.
Rising to the Top Down Under
Rising to the Top Down UnderWhen Australian telecom Telstra wanted
to transform from a traditional utility model into a modern integrated media company, it
created the Telstra Learning Academy to build its 21st-century workforce. The result:
world-class skills that drove higher productivity.
Members may read full case study.
Microsoft Official Distance Learning Goes Global: Reuters IT and Development Staff Applaud Online Approach
One-third of Reuters employees are IT professionals and are an important part of the company’s operations. IT training is strategic and developing the skills of their people is an important company initiative. Reuters spends significant amounts of money flying technology employees to education centers all over the globe. Reuters recently turned to Microsoft Official Distance Learning to reduce the costs of training while achieving significant results.
Members may read full case study.
PointClear Leverages E-marketing to Multiply Results
PointClear Leverages E-marketing to Multiply ResultsPointClear
closes the gap between marketing and sales to achieve stellar results for itself and for
its clients. How do they do it? PointClear employs a unique multi-touch, multi-media,
multi-cycle approach that multiplies results. A Sevista Case Study, May 2008.
Members may read full case study.
Training Page Consolidates IT Training to Reduce Costs and Internal Processes
Training Page Consolidates IT Training Reducing Costs and Internal
Processes. With hundreds of technical support staff and contractors supporting countless
technologies, Sempra Utilities (Sempra) required a single-source training provider capable
of facilitating IT training across multiple technologies for public classroom enrollments,
e-learning and on-site training events. Additionally, in 2007 Sempra was searching for a
training solution for an enterprise-wide Microsoft SharePoint rollout. Read this white
paper to find out how Sempra has gained control over their training costs and streamlined
their training process from end to end. A Training Page Case Study.
Members may read full case study.
Cisco Systems: Unsurpassed Productivity Gains
Cisco relies on its channel for more than 92 percent of its annual revenue; therefore, the company takes the development of its ecosystem workforce very seriously. Cisco identified hands-on labs as an ideal means of delivering experiential learning quickly and efficiently. LiveLabs allow remote hands-on access to Cisco routers and switches enriched with real-world challenges.
Members may read full case study.
