
Have you seen a recent TV commercial that spoofs customer service? In the segment, a man walks up to an agent at an airport rental car desk and asks to rent a car. For a few seconds, the conversation between customer and agent seems real, but the exchange quickly deteriorates as the agent transforms from …

What if the person securing your bank’s computer systems cheated on their certification exam in order to get their job? What would you think if you found out that the person managing your company’s confidential employee data cheated on their certification exam? Or, how would you feel if you found out that you were declined …