The largest single expense for training organizations is the cost of instructors, both full-time staff instructors and contract instructors. Therefore, it is vital to thoroughly understand these instructors’ true and complete costs, how to compare staff and contract instructors, and when and how to use each of them. This is particularly important not only because of the increased frequency of contractor use, but also because of the many misconceptions about outsourcing contract trainers. These vital considerations can result in important strategic decisions that can significantly reduce costs and risks, but also increase sales and provide better levels of customer service.

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