Fueled by current economic conditions, colleges and universities are experiencing an unprecedented surge in enrollment. Online education and programs offering technical degrees and certification are particularly attractive to new students, as evidenced by leaders like ITT Education Services, Inc., which reported a 33.5% enrollment increase in Q2 2009.1 While this spike presents exciting new growth opportunities, it also underscores an escalating challenge: how to efficiently and effectively meet the demands of a growing student population.

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