Health insurance and health services provider Humana was challenged with a variety of customer and employee problems that were costing the company time and money. Executives turned to Disney Institute for guidance on how to make theirs a more customer-focused business that would also be a great place to work for the companys 25,000 associates. ...…

International ice cream manufacturer and marketer Häagen–Dazs needed help implementing and introducing a new training and brand–awareness program. Members of the companys marketing and operations teams as well as international franchisees, experienced tailored Disney Institute programs that explored the links between employee satisfaction, guest satisfaction and operational results. After implementing many of the lessons learned, ...…

Medical equipment manufacturer Siemens Healthcare enlisted the help of Disney Institute to assist in creating and presenting a three-day educational conference for a select group of clients. The conference helped Siemens Healthcare position itself as a manufacturer committed to helping its clients improve patient care while offering the latest in innovative medical equipment. The event ...…

Californias Barton Memorial Hospital suffered from higher than average employee turnover, low to average patient satisfaction scores and the threat of a new competitor. Management enlisted Disney Institute to help create a new employee and customer service program to address these problems. After attending training seminars at the Walt Disney World Resort in Lake Buena ...…

With customer satisfaction levels in the 90th percentile most companies would feel comfortable – not the MacDill Airforce Base 6th Medical Group. With relocation in their future and a desire to continue to provide excellent service, leaders called on Disney Institute to re-energize and inspire their ...…

With 35,000 employees accommodating 32 million passengers annually, how did Miami International Airport manage to get a diverse mix of airline personnel, vendors, county employees, and federal employees on the same page? They began by taking a trip to meet with the Disney Institute team. "Thats one of the reasons why we turned to Disney," ...…

Apartment Investment and Management Company (AIMCO), one of the nations largest multi-family community management companies, needed help remodeling its quality service practices following significant enhancements to the company’s almost 1,200 communities across the country. Following Disney Institute training, more than 1,000 AIMCO leaders and managers have made a difference in shifting the company culture to ...…

In 1991, Tom Cleveland, CEO and owner of the Caterpillar dealership, H.O. Penn Machinery Company, Inc., found himself contemplating the sale of his poorly performing business, which had been in his family for nearly three decades. After he was unable to reach an agreement with a particular buyer, however, Cleveland re-committed himself to H.O. Penn, determined ...…

Grant Regional Health Center, a 25-bed hospital in rural Wisconsin, had long neglected its customer care, employee satisfaction and even its physical plant. Faced with increasing competition from nearby hospitals, administrators realized they needed help in correcting these deficiencies and approached Disney Institute for help. After implementing many of the lessons learned during a three-day customized program at ...…