Interaction Associates (IA) Interaction Associates is a 40-year innovator helping global organizations build collaborative cultures and achieve excellence in a new measure of ROI —Return on Involvement —where employees go “beyond engagement” to share responsibility for business results. We develop leaders at all levels and focus on building proficiency in collaboration, strategic thinking, and self-awareness. With offices in Boston and San Francisco, our services include organization-wide consulting, learning solutions, and coaching.
Our Point of View
Organizations with cultures of high collaboration have high trust. High trust drives high performance. We’ve proven it in our annual research on ‘Building Trust in Business.’”
We can work with large organizations to increase leadership excellence, help accelerate team performance, and support the people side of change efforts by ensuring that they are ready to take on and implement a “new reality.”
We do this through:
- Enterprise-wide consulting services
- Customized classroom and virtual instructor-led training (VILT)
- One-on-one coaching
All of this is designed to increase collaboration through involvement and trust, creating shared responsibility for success that drives business results.
Clients turn to us for:
- Leadership excellence: They may be struggling with their leadership pipeline (they don’t know where the high performers/high potentials are in their organization anymore or how to prepare them for bigger roles)
- Team acceleration: they have just reorganized to a team-based structure and need to get these teams humming
- Change readiness: their firm is going through a recent merger, has to implement a whole new technology system, or other major change effort that’s really taking a toll on their teams.
We are an employee-owned (ESOP) company, with owner-employees located in Boston, Chicago, Dallas, Denver, Houston, Los Angeles, and San Francisco. Our structure reflects our commitment to involving our employees in sharing responsibility for success. We combine our strong core of employee owners with a global network of coaches, consultants, partners, and trainers, which allows us to scale globally with excellence.
Our services build excellence in collaboration, competence in strategic thinking and deep self-awareness. We deliver enterprise-wide consulting solutions, group development and training, and individual coaching support. We customize the majority of our work based on the strategic objectives of our clients.
Clients tell us that our ability to listen to their needs, accelerate the implementation of key initiatives, and leverage 43 years of tested, practical content is why they return year after year.
Our work is values-driven and we walk the talk of collaboration and involvement with our communities. IA is the first firm of its kind to fund a nonprofit institute: The Interaction Institute for Social Change (IISC). Ten percent of Interaction Associates’ annual profits are directed to the IISC, and all IA employees commit time to community and pro bono work.
Interaction Associates has surveyed trust on the job since 2009 and has packaged the findings annually in a research report and accompanying toolkit. Building Trust in Business 2012 surveyed 440 respondents from more than 300 companies across a broad spectrum of the business landscape. The 2012 findings have received extensive press coverage, including on Forbes.com, Fast Company, The Chicago Tribune, T+D Magazine, and in the online magazine/blog for the American Management Association, AMA Shift.
IA has written books that are still industry standards today for How to Make Meetings Work and How to Make Collaboration Work. Here is a sampling of leading research and articles from IA:
Building Trust in Business 2012: How Top Companies Leverage Trust, Leadership, and Collaboration (research report)
2011 Building Trust in Business (research report)
Facilitating Trust: What Team Leaders Need to Know (article)
The STAR Team Model for High Performance (whitepaper)
Leading in the Collaborative Organization (whitepaper)
Managing Online Meetings: Keeping People Engaged (research report)
Building Trust in Business Toolkit (ebook)
415.343.2600 (San Francisco)