Over the past 40 years, i4cp research has revealed the five key human capital domains that companies leverage to drive performance. Our members – many of the largest and most respected companies in the world

At Interaction Associates, we work with clients to achieve greater and more sustainable levels of business return on investment, by delivering a different ROI — Return on Involvement™. The primary way that we do this

The results of the Interaction Associates 2011 Building Trust in Business Survey provide a warning for business leaders navigating a still-difficult economy: Employee trust in leaders is lagging and has not rebounded over the past

In an economic environment characterized by intense global competition and fast-changing business conditions, organizationsmust implement systems designed to identify, develop and retain the employees best equipped to take the reins of leadership. In fact,many companies invest substantial

If there is one certainty in customer service, it’s that something will go wrong. But the way you deal with problems is what can separate you from your competition. Disney has a saying that 'it

The goal of many multi-national companies is to be able is to manage the dilemma of developing global approaches to strategy and to internal programs and making those programs feel local. This applies particularly to

The purpose of this document is to describe some of the challenges faced by Stratactics' clients as they move into the second decade of the 21st century.

This whitepaper from Impact International looks at four key challenges that must be addressed by learning organizations to effectively align corporate training with business strategy. Drawing on examples from a number of leading companies, we suggest that

Leaders who are clear about their company’s reason for being (purpose) and who define what “good corporate citizens” look like (values) are able to deliver and sustain both performance and employee satisfaction over time. The

As organisations streamline their employee and leadership workforces, they are doing so against a world of unprecedented speed of change and uncertainty where even the direction of change is difficult to predict. At the same time, preserving

There can be few subjects that have attracted so much interest, research and thinking over the years as ‘what makes great leaders?’ If only we could really distil it, replicate it reliably, how different would the world

There is considerable interest in employee engagement from organisations of all sizes and across diverse sectors. But, what is it? Can it be measured? What are the business benefits? How can employee engagement be lifted and improved?

As a business leader, you may be aware of the growing body of work devoted to “collaborative advantage,” the strategic and competitive benefits gained by individuals and organizations that work together effectively. You might also be aware

According to Whole Foods CEO John Mackey, “For leadership positions, emotional intelligence is more important than cognitive intelligence.”1 Fortune magazine has ranked Mackey’s company as one of the “100 Best Companies to Work For” in America for

Many organisations are facing difficulties of both capability and capacity – in simple terms, having enough of the right skills and knowledge to be able to sustain competitive advantage. Even prior to the astonishing developments in the global economic and