16-Aug-2010 » Training Press Releases » The biggest
problem organisations experience with suppliers of technology-supported
learning and communications is a failure of the supplier company to
understand the client's business, new research has shown. In a survey
commissioned by LINE Communications, leading provider of learning and
communications solutions, respondents cited lack of understanding of
their sector, brand, values, culture, process, and of project objectives
as major bugbears. The survey also reveals that suppliers tend to fall
down on technological incompatibility of their solutions with the
organisations' in-house systems and IT infrastructure, and lack of
customisation of solutions.
On
a more positive note, respondents valued highly the specialised
expertise they get from their suppliers, and the external perspective
they bring on learning and communications problems. Over all, however, a
picture emerges of an industry which is weak in requirements capture,
and too ready to provide an off-the-shelf-solution regardless of the
underlying business problem being addressed and of the organisational
context in which it will be deployed.
LINE itself comes out well from the survey. Respondents rated the
company as creative, smart, specialist, customer-friendly, leading edge
and technically advanced. "LINE is an honest and thoughtful business
with excellent individuals who bring a mix of skills and technologies
and creativity to their work," said a typical respondent. "They really
aim to understand the mindset of the companies they partner with."
The survey was carried out in July and taken by 157 individuals
within organisations that use technology-supported learning and
communications. 52% of respondents were at senior management level or
above. 34% were from organisations that have used LINE, and 66% were
non-clients. The survey was carried out online, and distributed widely
among the target market using LinkedIn groups and Twitter.
Further details of the survey will appear in the coming weeks on the LINE blog at: http://www.line.co.uk/headline/
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About LINE
LINE is one of
Europe's leading learning and communications providers and the market
leading provider of bespoke e-learning solutions in the UK*. A
results-focused company that works with clients to bring about change
and transformation in their organisations. LINE provides an end-to-end,
integrated service from initial research and design to implementation
and evaluation.
Based in London, Sheffield and Zurich, LINE has a prestigious client
base built up over two decades spanning both corporate and public
sectors, with particular strength in Defence. Current clients include
BP, Credit Suisse, Ford, Royal Bank of Scotland, the Home Office, MOD,
IKEA, Novartis, Swiss Re, PricewaterhouseCoopers, and the BBC.
LINE's highly talented, industry-leading team is known for its
creativity and leading-edge expertise in advanced learning techniques
and technologies. As the market leader in its space, the company has the
scale and capabilities to take on large, strategically-focused
initiatives, and the partnerships in place to act as a 'one-stop shop'.
The company has consistently won awards for the innovation and
effectiveness of its solutions, including most recently, the UK National
Training Award for Partnership and Collaboration, E-learning Award for
Excellence in Production of Learning Content and a Brandon Hall gold
award for Best Custom Content.
* British Computer Society research August 09
