by Thomas L. Friedman
Thomas L. Friedman’s phenomenal number-one bestseller The World Is Flat has helped millions of readers to see the world in a new way. In his brilliant, essential new book, Friedman takes a fresh and provocative look at two of the biggest challenges we face today: America’s surprising loss of focus and national purpose since 9/11; and the global environmental crisis, which is affecting everything from food to fuel to forests. In this groundbreaking account of where we stand now, he shows us how the solutions to these two big problems are linked--how we can restore the world and revive America at the same time.
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by Michael Dulworth
The “Connect Effect” is the positive outcome derived from investing in your network. The benefits of The Connect Effect are many and varied. As you connect personally with more and more carefully-chosen people, you increase your ability to advance your career, enhance your personal life and accomplish things you may have thought were impossible.
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by Debbie Friedman
Demystifying Outsourcing broadly spans every aspect of outsourcing educational initiatives from assessment to contracting to celebrating your successes! This book should be a core resource in every training manager's library because they will return to it again and again to check its helpful tools at each phase of a project and to keep raising their own quality level.
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by Kaliym A. Islam
Podcasting can help you revolutionize the way you deliver training.
This groundbreaking book provides an innovative approach to designing
and developing podcasts that can improve employees' productivity by
providing them with easy-to-access up-to-date information. The book is
designed to help you to decide if podcasting is the right solution for
the business challenge that your organization is facing, and then guide
you to make the right decisions in selecting the software and hardware
that you will use to create your podcasts.
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by Kaliym A. Islam
This important resource translates the popular Six Sigma methodologies, tools, and techniques in a way that is customized specifically for the design, implementation, and measurement of employee development programs. A proven alternative to the Kirkpatrick Model, this new model offers a more effective method for designing and testing the effectiveness of training.
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by Linda Dominquez
Outsourcing is one of the most complex and controversial issues in business today. In an effort to remain competitive, many leading companies--from Microsoft to Nike to Pfizer--are incorporating outsourcing as a strategic part of their management decision-making. Yet, for managers responsible for outsourcing, domestically or internationally, this field often seems complex, if not impossible.
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by Atul Vashistha, Avinash Vashistha
Widely practiced by many Fortune 500 companies, global outsourcing has become one of the key strategic imperatives for successful enterprises. Often referred to as offshore outsourcing, services globalization is the next step in the evolution of global trade and capitalism. Top organizations are performing, buying, selling, and transforming services at an incredibly quick pace.
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by Linda Cohen, Allie Young, Gartner Inc.
Over the last decade, the number of services that can be outsourced has grown exponentially. Yet research suggests that 50 percent of outsourcing contracts signed during the last three years will fail to meet expectations.
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by Ed Rehkopf
A primer on leadership for front line supervisors, business owners, and emerging leaders everywhere. Easy-to-read, inspirational, and with plenty of real life examples, the concepts in this book are broad enough to apply anywhere in any industry attempting to deliver high quality service and to develop employees to their fullest potential.
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by John Wooden
John Wooden’s goal in 41 years of coaching never changed; namely, to get maximum effort and peak performance from each of his players in the manner that best served the team. Wooden on Leadership explains step-by-step how he pursued and accomplished this goal. Focusing on Wooden’s 12 Lessons in Leadership and his acclaimed Pyramid of Success, it outlines the mental, emotional, and physical qualities essential to building a winning organization, and shows you how to develop the skill, confidence, and competitive fire to “be at your best when your best is needed”--and teach your organization to do the same.
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by Mahan Khalsa, Randy Illig, Stephen R. Covey
Too often, the sales process is all about fear. Customers are afraid that they will be talked into making a mistake; salespeople dread being unable to close the deal and make their quotas. No one is happy.Mahan Khalsa and Randy Illig offer a better way. Salespeople, they argue, do best when they focus 100 percent on helping clients succeed. When customers are successful, both buyer and seller win. When they aren’t, both lose. It’s no longer sufficient to get clients to buy—a salesperson must also help the client reduce costs, increase revenues, and improve productivity, quality, and customer satisfaction.
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by Steven Haines
“The Product Manager’s Desk Reference is an essential resource for anyone in the product management field. Steven Haines covers this multifaceted topic in a systematic manner that makes the book easy to navigate. His groundbreaking proposal that Product Management become a formal disciple is an accurate reflection of the acute need for these skills in the business community. The book will help anyone raise their ‘Product Management Experience Quotient’ and make them more effective in their job. It is a true reference book with useful templates and samples. I keep it near my desk for easy access.”
Dan O'Day, Senior Director Product Management, Thomson Reuters
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by Lois B. Hart, Charlotte S. Waisman
The Leadership Training Activity Book provides trainers with a wide range of activities to help teach and apply the most critical leadership competencies participants need.
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by Lou Russell
Leadership Training offers both the background knowledge and the
practical help you need to immediately create strong leadership
training at all levels with in your organization, presenting the
most up-to-date training methodologies.
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by John Jones, Chris W. Chen
New Supervisor Training is a practical, hands-on guide designed
to help new and experienced supervisors make the transition from
individual contributor to leader. This book offers its users all
the materials needed to develop a new supervisor training
program.
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