About Cohen Brown
Cohen Brown Management Group is the internationally recognized leader in sales-and-service cultural and behavioral change, specializing in consulting and training processes for management, front-line, support/customer service units and call centers. Our solutions increase and sustain the key behavioral skills that drive profitable results and enhance the client experience. Our clients, among the industry’s largest and most respected organizations, have benefited from our Behavioral Embedding process through increased and sustained results, better bottom-line profits, and employee retention.
As a performance consultant and trainer, Cohen Brown forms strategic partnerships with its clients to help develop a sound infrastructure that supports an increased focus on sales and service. Cohen Brown's Results Consultants provide counsel on all processes that impact the development of a strong sales-and-service culture. Cohen Brown believes training in and of itself will not obtain the cultural changes our clients are looking to achieve. It is the integration of Cohen Brown's role as a performance-consulting partner with the delivery of training programs that enables us to impact the strategic direction of the firm and achieve dramatic ans sustained increases in performance.