What you can't measure, you can't manage. Yes, we all know that, but
seldom are able to translate this "knowledge" into "action"-especially when it comes to
measuring the effectiveness of our training programs. Now, why is this so difficult, I
wonder, when stalwarts such as Dr. Donald Kirkpatrick and Jack Phillips have already shown
us the step-by-step way to measuring learning outcomes-three decades ago. By Prakash
Bebington, Aptech, November 2007.
Read full article
