Members of the Training Outsourcing Learning Community share the following
case studies to enhance understanding of best practices, learning solutions, and
emerging trends in outsourcing. Members may click on a link to access the case
study.
Resourceful Learning Strategies at LPL Financial
LPL Financial is one of the nation’s leading financial
services companies and largest independent broker/
dealer. Headquartered in Boston, Charlotte and
San Diego, LPL Financial and its affiliates offer
industry-leading technology, training, service and
unbiased research to more than 12,000
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Convio Case Study: Creating a scalable services ecosystem
Convio provides on demand CRM software for non-profit organizations. A successful and rapidly growing company, both internal services teams and implementation partners were struggling to keep up with demand. This was exacerbated by a set
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Juniper Case Study: Reducing costs and increasing margins and revenue
Enterprise learning at Juniper used a distributed organizational model fortraining development and delivery that impaired its ability to run its Global Education business profitably. Challenges included
parallel and non‐integrated content development efforts, a lack of consistent
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Miami International Airport, Disney Institute-Jet Towards Success
Imagine the challenge of introducing best practices for superior customer service to 35,000 employees serving 32 million airline passengers each year. It's been done and it is truly an enlightening success story about how Miami
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Rising to the Top Down Under
Rising to the Top Down UnderWhen Australian telecom Telstra wanted
to transform from a traditional utility model into a modern integrated media company, it
created the Telstra Learning Academy to build its 21st-century workforce. The
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Black & Decker: Building a Model for Change
Imagine seasoned businessmen and women clutching and stroking plush
penguins during a training session. It may sound odd, but that was the scene during a
Leading Bold Change (LBC) training session for Black & Decker
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Thinking Globally, Learning Locally
Global consulting firm Mercer has turned to a learning platform to
better manage workforce performance, deliver employee development programs and capture
knowledge worldwide. By Drew Darnbrough, Chief Learning Officer magazine, June 2008.
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Pilot Travel Centers: Fueling Consistent Training
Pilot Travel Centers, headquartered in Knoxville, TN and founded in
1958, is the nation's largest operator of travel centers. Pilot Travel Centers employs
approximately 14,000 employees in 260 locations located in 39 states. The company
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Danfoss Ties Learning to Performance
In keeping with its global leadership status in the manufacture of
modern utility products, the Danfoss Drives division decided to adopt a blended learning
solution to replace its traditional training methodology. Danfoss envisioned that this
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Jetting Ahead
Pratt & Whitney Canada merges e-learning with traditional
classroom delivery to satisfy surge in training demand. A Pratt & Whitney Canada
Case Study.
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