GP is adept at driving efficiencies into your training processes, reducing your training costs, boosting the effectiveness of your learning and maximizing your infrastructure investment.
Since 1966, GP has been developing high-quality, custom training programs for corporations and government entities around the globe. Now more than ever, organizations are realizing the benefits of business process outsourcing. For more than 20 years, GP has been helping companies achieve their training objectives by providing full-service training business process outsourcing solutions. But what does “full service” mean? It means we can manage every facet of a global training operation from technology infrastructure to global delivery and administration—whatever you need to meet your learning and budgetary goals.
Regain your focus in times of chaos with outsourcing solutions from GP.
Outsourcing with GP provides the following benefits:
Training Administration and Logistics
GP focuses on ensuring cost-effective, high-performing and consistent global deployment and repeat delivery programs. The cornerstone of our solution is a common set of processes, tools and systems designed to ensure quality from initial request through execution, and then to session closeout.
Geared toward consistent and efficient setup and maintenance of training data and logistics management, our practices incorporate quality checks for accuracy in the following areas:
- Data entry
- Schedule management
- Instructor/facility coordination
- Course materials printing and distribution
- Inventory management
- Training room logistics
- Completion management
- Course billing and reconciliation
- Evaluation and reporting
The result is high-quality, cost-effective training services that are repeatable around the world while abiding by country-specific needs and regulatory requirements.
Curriculum Management
GP's curriculum managers consult and work closely with your subject matter experts to design, develop and manage your curriculum. GP's curriculum management services provide needs analysis to design your curriculum, content and vendor management to build your curriculum, instructor resource management to deliver your curriculum and training administration and logistics to support ongoing delivery of your curriculum. Our global expertise, lessons learned, best practices and core focus on training all combine to ensure the delivery of a highly effective, quality training program.
Vendor Management
GP's vendor management services range from managing global partners for off-the-shelf courses to providing individual contractor/consultant instructors within North America, Europe, the Middle East and the Asia-Pacific region. GP routinely aggregates training courses, content, instructors, consultants and a variety of miscellaneous training products and services, including books and other training-related materials. When we can, we leverage our buys across multiple customers around the globe, which in many cases results in measurable cost savings. This is just one of the ways you lower costs and improve quality by outsourcing the overall management of your programs to GP.
Instructor Resource Management
Leverage GP's decades of training delivery experience so that you always have the best talent available. GP's instructor and facilitator resource management provides a common, streamlined process for managing the recruitment, certification and evaluation of training delivery resources. Our focus is ensuring consistent quality and cost-effective training delivery.
GP uses a strong recruiting process to identify instructors that meet your training delivery needs. Our recruiting process includes performance and/or technical interviews to assess the candidates' experience, capabilities and knowledge of the content area. Once a candidate has been identified, GP uses a rigorous certification process to ensure the instructor maintains the skills and knowledge necessary to deliver the class and to assess the participants' understanding of the content. Our vendor on-boarding process scrutinizes and verifies legal compliance requirements, thereby removing the risk of possible litigation issues for our customers. Once onboard, ongoing performance reviews are conducted and guidance is provided for continual improvement.
GP's existing administration system and instructor resource management processes are capable of supporting your internal or adjunct learning and development delivery now and in the future. With access to instructors, professionals and facilitators worldwide, you can count on GP to ensure that you have the necessary resources to meet your global training delivery objectives.
Content Management
GP's content management service encompasses all aspects of course and content identification, evaluation, pricing and selection.
With a global reach, significant client portfolio and more than 40 years of training expertise, GP maintains a significant number of partnerships and relationships. This allows us to offer thousands of courses ranging from management, leadership and professional development to more technical and skills-based training.
GP's decades of content design and development expertise ensures that we recommend and select only content that meets the highest standards of quality. We work closely with subject matter experts in your organization to understand your overall training requirements in order to develop a product plan and selection options that best fit your organizational needs.
Tuition Program Management
GP's tuition assistance program management services deliver a flexible solution tailored to meet your company's tuition assistance program needs. Each year, on behalf of our customers, we process more than 100,000 tuition applications and disburse tuition payments in excess of $115 million to more than 3,500 institutions.
GP aligns our proven and efficient processes to your organization's culture, policies and procedures, and we build in the flexibility to quickly handle any exceptions that may come along.
GP is one of the few in our industry that automates processes using our own proven, proprietary technology. Our tuition management system provides an intuitive interface and employee self-service capabilities. Automated processes, along with other economies of scale, allow us to keep our costs low, so you can enjoy incomparable management at affordable rates.
Call Center Services
GP has call centers in North America, Europe and Asia with proven processes and technologies, providing a single point of contact for customer inquiries. Support for phone and e-mail inquiries includes the following:
- Password resets
- Requests for course and schedule information
- Registration and transcript support
- Navigation and functionality assistance
- System and e-learning troubleshooting
- Issue management
We also provide varying levels of technical help desk support, from Level 1 issues relating to basic navigation and system questions, through Level 3 troubleshooting and research with our learning management system (LMS) technical consultants.
With global resources, the hours of operation for our call centers are flexible and can be set to meet your requirements. We also offer multi-lingual support, as needed. We'll work with you to define an appropriate call center model that minimizes costs while covering your needs.
Proven Expertise, Proven Results
GP offers the broadest range of training business process outsourcing services in the industry, custom-adapted to the specific needs of your organization.
Our 40 years of training history make our expertise unmatched in the industry. Some of our highlights include the following:
- Global presence: GP has offices in the U.S., Canada, Mexico, England, Europe, Malaysia, Singapore, China and India
- Fortune 500 clients: GP's training business process outsourcing (BPO) is proud to support more than 30 Fortune 500 customers and several government agencies.
- Award-winning work: GP's technology, courseware and outsourcing services have received numerous industry awards.
GP's Training BPO can deliver results when and where you need them.
Links to GP contributions to TrainingIndustry.com
