Innovatia has a deep practitioner level of experience in all the triple-play elements of an integrated Product Management Solution – Documentation, eLearning, and Technical Support. We continue to evolve Single Source technologies and methodologies across these triple-play elements so that information is reused and easily updated throughout the lifecycle of the product and distribution chain. It is the same product information that is captured during the documentation process that is necessary to people being trained on the product when it is launched into the distribution channels and when customers buy the product. This same information often is used to provide ongoing support to channels or customers throughout the product lifecycle.
Innovatia is committed to the success of our customers’ products in the marketplace, we are expanding our current Quality Feedback Loop process that we use within each of our Documentation, eLearning, and Technical Support best practices to work across these triple play elements.
In 2007, we have a $4.4M R&D Program to further enhance our single source and Quality Feedback Loop and the associated content management and delivery technologies and techniques.
“Our Business runs on the ideas, and the ideals of our people.
Our people are what make Innovatia the business leader it is today.”
Innovatia Inc., a wholly-owned subsidiary of Bell Aliant, accelerates our customers' business productivity throughout the product lifecycle by creating and delivering innovative Knowledge Management Solutions. The solutions encompass documentation, eLearning, technical support, and professional services.
Innovatia is a recognized leader in transforming information with its ability to capture knowledge through single source methodology, configure and reuse this knowledge in multiple formats to meet the various knowledge requirements across an organization.
Innovatia leverages knowledge and training to drive enhanced employee performance and to increase sales and operational efficiencies for Original Equipment Manufacturers (OEM) and Network Service Providers (NSP) in the telecommunications and IT industries. Innovatia employs more than 300 people globally and has served over 1,500 customers in 29 countries around the world from offices in Canada and the United States.
eLearning is an investment that is measured in both productivity and efficiency.
Innovatia accelerates our customers’ business productivity throughout their products’ lifecycle by creating and delivering innovative knowledge solutions. Our solutions encompass professional services, documentation, eLearning, and technical support.
Documentation
On behalf of Original Equipment Manufacturer (OEM) partners, we provide end-to-end documentation services for use by their customers.
Innovatia develops technical product information based on engineering and design feature specifications for hardware and software documents. Our Technical Documentation team adheres to structured writing and development methodologies. Products include installation manuals, software configuration guides, user guides, technical reference guides, release notes, and online help.
Our documentation services are truly end-to-end. Not only do we cover research, writing, editing, and proofreading for all publications, we also coordinate the production of manuals, handbooks, and user guides that can be created in several languages and in multiple alternative formats for a variety of media.
eLearning
eLearning is an investment that is measured in both productivity and efficiency.
eLearning is an investment in your people as valuable resources who can increase your company’s ability to do business in more focused and more profitable ways.
Innovatia blends Web-based and traditional learning techniques to provide custom eLearning solutions. Our proven eLearning content development process and a robust technology infrastructure allows us to manage content and delivery in a user-friendly format that costs less, takes less time to complete, and is immediately applied to the work site.
We offer a combination of live online classrooms, self-paced online learning, facilitated online learning, and physical classroom training that has become our customers’ training method of choice. Our eLearning solutions are so successful they now account for more than 60% of the learning solutions we deliver.
Technical Support
Our TeleWeb Sales team will partner with your field sales force to identify new business opportunities and augment your business relationships with new and existing customers.
We perform early-stage account work, qualify leads, and leverage your existing customer relationships. We help you grow your revenues, reduce your sales and marketing costs, and improve your customer satisfaction and loyalty. Our inside sales professionals can also expand your sales pipeline and help you reach your prospects and customers with greater frequency and timeliness.
We can provide multi-channel, pre- and post-sales technical support for your customers. Customers receive information and advice on enterprise product features, specifications, interoperability, configuration, and protocols. Our multi-lingual and multi-channel service extends beyond the capabilities of a conventional contact center. Our customers are provided with inbound call resolution, problem reporting, technical support, post-sale follow-up with database compilation, self-serve online applications, and live Web-based support. We stay actively engaged in product updates and are fully capable in product line management. We can even perform welcome services such as general inquiries.
Service and support is provided to customers around the world, 24 hours a day, 7 days a week, 52 weeks a year.
Professional Services
At Innovatia, our mission is to accelerate our customers’ business productivity by creating and delivering innovative Knowledge Services throughout the life cycle of a product, process, or system. At our core, we are a knowledge solutions company offering solutions in the areas of eLearning, documentation, and technical support.
One critical success factor of any improvement project is to effectively and accurately understand and define the problem you want to solve. Another success factor is to have the right subject matter experts contributing to the architecture, design, and development of the solution. Planning up-front to implement both of these factors maximizes the effectiveness of the solution that is delivered.
