White Papers

Members of Training Industry's Learning Communities share the following white papers to enhance understanding of best practices, learning solutions, and emerging trends in training. Members may click on a link to access the white paper.

• The Best Get Better: Critical Human Capital Issues of 2012

  

  Over the past 40 years, i4cp research has revealed the five key human capital domains that companies leverage to drive performance. Our members – many of the largest and most respected companies in the world
  

• The STAR Team Model for High-Performance Teams

  

  At Interaction Associates, we work with clients to achieve greater and more sustainable levels of business return on investment, by delivering a different ROI — Return on Involvement™. The primary way that we do this
  

• 2011 Leadership, Collaboration, and Trust Research Report

  

  The results of the Interaction Associates 2011 Building Trust in Business Survey provide a warning for business leaders navigating a still-difficult economy: Employee trust in leaders is lagging and has not rebounded over the past
  

• Designing Better eLearning More Quickly

  

  The most impressive learning designs draw from best principles of adult learning theory, take a card from marketing and advertising, and ultimately result in effective programs that inform, instruct, and perhaps even change behaviors
  

• Securing Your Price: Implementing Increases and Protecting Margins

  

  The global economic climate has become more turbulent, and many sales executives are discovering that an important part of their job has now become an imperative: executing a profitable pricing strategy. One of the ironies of
  

• Accelerating Ramp-Up Time of New Sales Hires

  

  The ramp-up time for new sales reps is typically six months or longer, and on average sales reps stay in their position for less than two years. A comprehensive on-boarding program for sales reps can shorten
  

• Sales Coaching for Improved Performance:

  

  Companies know the value of training their sales force, but many don’t realize the importance of developing their front-line sales managers. They assume sales representatives can seamlessly transition from a position of selling to one
  

• Identifying and Devoloping High-Potential Talent

  

  In an economic environment characterized by intense global competition and fast-changing business conditions, organizationsmust implement systems designed to identify, develop and retain the employees best equipped to take the reins of leadership. In fact,many companies invest substantial
  

• Lessons from Disney: Correcting Mistakes to Ensure Customer Loyalty

  

  If there is one certainty in customer service, it’s that something will go wrong. But the way you deal with problems is what can separate you from your competition. Disney has a saying that 'it
  

• Cloud Computing: An Evolving Infrastructure for Learning

  

  Cloud computing—it’s one of the most talked about subjects in the business world today. Many of the technologies we use every day exist or are supported by the cloud. Collaborative environments such as Facebook and
  

• Making Global Programs Feel Local: 10 Guidelines

  

  The goal of many multi-national companies is to be able is to manage the dilemma of developing global approaches to strategy and to internal programs and making those programs feel local. This applies particularly to
  

• Your Brain, Your Leadership: A New Call to Action

  

  The challenges of 21st century leaders are played out in today’s arenas of a struggling economy, natural disasters, global unrest, and political contention. This is not all gloom and doom for the healthy leader who
  

• Cloud Computing Characteristics Are Key

  

  One of the biggest buzzwords in technology these days is “cloud computing.” Cloud computing is a service delivery model that allows efficient, on-demand access to a shared pool of computing resources, such as applications, servers,
  

• The True Cost of Poor Prospecting

  

  Many sales teams have turned to marketing leads, automated nurturing, and channel partners as a means to address these sales challenges. However, an overreliance on marketing and the channel can be a dangerous thing. Though
  

• Why Product Training Often Disappoints, and How to Make it Better

  

  When it comes to delivering effective product training, most organizations are challenged to keep their content up to date with the latest launches. Products are changing all the time, but what really needs to be communicated to the teams who interact