Training Topic

Workforce Development

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  • New Partnerships Focus Attention on Student Career Pathways

  • Workforce Development
  • Everyone Needs a Little Support

    Let’s face it, adopting new knowledge and skills on the job can be quite challenging, especially when employees are continually asked to upskill to meet the demands of the changing...

  • Workforce Development
  • Is This Working? You Don’t Know Unless You Ask

    In the world of talent development, return on investment is often questioned. This is particularly true of “soft skills,” which on one hand constitutes the essential non-functional/non-technical competencies that affect...

  • Workforce Development
  • Putting Money Where Your Mouth Is

    It’s tough to get much return on investment these days. Margins are tight and competition is tough. So the recommendation to invest in customer service, is often met with, “Yes...

  • Workforce Development
  • Training Paves the Way to Customer Service Success

    Loyal customers are like money in the bank. They buy more often than other customers and are less swayed by the competition. Loyal customers are more familiar with your products...

  • Workforce Development
  • Training U.S. Army Soldiers to be GM Technicians

    The nation has seen nearly 150,000 active military personnel leave active service each year as the number of U.S. servicemen and women returning home from places such as Iraq and...

  • Workforce Development
  • Three Ways to Communicate and Connect with Executives

    Why are executives so fiercely protective of their time? It’s because they have so little of it. If you’re persistent and persuasive enough to be able to secure a CXO’s...

  • Workforce Development
  • Learning: The Champion of Customer Experience

    Customers are increasingly making buying decisions based on the quality of their experience with a vendor rather than pricing and products. According to the “Customers 2020: The Future of B-to-B...

  • News
  • Fiscal Year 2016 Budget Invests in Job Training, Working Families

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  • Britannica Launches Civil Aviation-Focused Customer Solutions Department

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